Providing interim management & consulting services in the area of Sales, Customer Care, Operations & Project Management
Responsible for the Isabel Customer Service (1st and 2nd line Support – Commercial Desk) and Billing & Collection organization - Responsible for the Employee & Customer Lifecycle management - Project management (Implementation ISO20K, Service Hub (Online Onboarding Platform), SmartCard replacement)
Member of the TNT Benelux Management Board Responsible for the centralization of 10 regional Customer Service locations in 3 Customer Care Centers located in Amsterdam, Eindhoven & Brussels
Responsible for the national Customer Service organization consisting of 5 regional Customer Service offices
Responsible for the national Special Services organization consisting of 5 regional Special Services offices
Responsible for the regional Sales organization in the Antwerp region consisting of a team of outside & insides Sales Representatives
Responsible for the acquisition & retention for a dedicated Major Account Portfolio with primary focus on the pharmaceutical industry
Responsible for the pricing strategy for Inter-European Transport in the Northern & Central Europe Business Area
Responsible for acquisition & retention with primary focus on the reefer container industry
Responsible for forwarding activities on behalf of Exxon Chemicals, Zwijndrecht & Meerhout - Responsible for shipping activities on behalf of NYK Line
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