As an independent Service Architect, I design and implement IT solutions that meet the needs and expectations of our clients, while ensuring alignment with the business strategy and objectives. I have over 15 years of experience in IT, ranging from application development and network management to service desk and service delivery.
My core competencies include IT architectures, process improvement, IT service management, SIAM, and ITIL, LEAN, and SIX Sigma methodologies. I have successfully led and contributed to several IT projects, such as creating a service catalog, integrating new companies through mergers and acquisitions, and designing incident, problem, and change processes. I also have a strong track record of building and maintaining effective relationships with IT staff, customers, vendors, and third-party contractors. My mission is to deliver high-quality IT solutions and services that add value, enhance performance, and ensure customer satisfaction.
