Diverse projecten in opdracht van smals: - Digitalisatie processen in SharePoint voor FAGG - Nieuwe intranet voor Museum voor natuurwetenschappen - Mobiliteitsdossiers federale politie (interne mobiliteit) -...
Analyzing and building of information- and process architecture • Analyse the needs of the business • Analyse, optimise and automate business processes (BPMN) • Giving advice concerning possible changes to the application System management: • Manage the ECM platform (MS SharePoint 2010/2013) • Create rules, procedures, documentation concerning the use of the ECM • Manage the information architecture (structure, content types, sites, templates) • Plan and execute changes in coordination with different stakeholders • Taking care of the security rules Quality control: • Quality control (technical) /Health check • Report about service to 3rd party • Making change request / propositions Communication: • Organise meetings with the different information managers. • Keep in touch with the technical support people • Participate and organize workshops and meetings • Write training material • Organise training course • Give advice concerning the use Project: • Participate in project • Follow-up (sub)projects
Analyzing needs and expectations: • Detect needs of the end user • Translate expectations to functional and technical specifications for developers • Write business cases • Give advice concerning change requests • Analyse business processes (BPMN) Project: • Coordinate small projects • Execute changes • Coordinate changes with external workers • Make suggestions Implementation: • Implementation of SharePoint • Build a content management system (Intranet/document library/lists/...) • Create workflows (Nintex Workflow) • Automate and simplify end user tasks • Digitalise forms (OOB/InfoPath/Nintex Forms) Coaching: • Coach and support end-users • Give courses • Support end users (release management) • Support system administrator Maintenance: • Create user manuals • Quality control • Execute problem analytics • Execute changes to resolve issues
Internet helpdesk: -1st line -2nd line -business support
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