* Leading and managing a team of Customer Service Respresentatives (CSR) * Setting personal and team's objectives * Executing appraisals * Follow-up figures and overall analysis of the contact centre's performance * Optimisation team performance and digitalisation * Selection, hiring and training new employees * Reporting to the Business Unit Manager * Initiating personal and team coaching paths in collaboration with HR and Attentia
Daily management junior department Fujitsu (80 employees currently) * Analysis and optimisation business flow Fujitsu Talent Belgium * P&L responsibility Fujitsu Talent Belgium * Selection, hiring and training new employees * Reskinning employees. * Organising employee appraisals and goal setting * Ensuring processes to maintain and raise level of employee efficiency, productivity and billability * Organising and hosting events such as ‘All Staff meetings’ * Coordination with other managers within Fujitsu EMEIA and locally, as with stakeholders (internally and externally) * Direct reporting to the Director Of Managed Services and Fujitsu Talent Belgium.
* Leading and managing teams (on average 13-15 people per team) in Antwerp and Budapest. * Follow-up all market research assignments in Europe, Asia-Pacific, Africa and the Americas. * Continuous Service Improvement * Managing P&L of the teams’ management and market research assignments * Selection, hiring and training new employees * Optimisation website and e-learning modules * Drafting, organizing and executing functional reviews and appraisals team members * Drafting and executing processes to raise overall efficiency teams * Organising events such as ‘Shopper Days’ * Coordination with other Ops Managers within BARE Global * Reporting to the General Manager of the Europe Office
* Management team (between 3-7 employees) * Follow-up all market research assignments in the team’s impacted countries (35 in total) * Budget management team * Onboarding and training new employees * Optimisation website and e-learning modules * Drafting, organizing and executing functional reviews and appraisals team members * Drafting and executing processes to raise overall efficiency * Back-up EU Resource Director (i.e. supervisor team leaders)
* Contact and management shopper database * Training shopper database * Organisation, follow-up all market research assignments occurring in Italy * Monitoring and optimisation database * PR-related tasks * Translating assignments and documentation into Italian * Drafting and monitoring processes * Set-up monthly requested questionnaires and profiles for Sony Ericsson * Follow-up market research projects across Europe and the Americas * Reporting figures and data towards client and supervisors * Managing daily contact with all stakeholders
Wat is loopbaanbegeleiding? Technieken om kandidaten tot zelfreflectie te krijgen Basistraining coaching
Wat is het verschijnsel burn-out? Hoe ga je ermee om? Technieken om burn-out te verhelpen Burn-out en bedrijven Burn-out en persoonlijkheden
Wat is life coaching? Basisprincipes
Geschiedenis Basisprincipes Hoe pas je dit toe in het dagelijkse leven
Geschiedenis Basisprincipes Hoe pas je dit toe in het dagelijkse leven
Geschiedenis Basisprincipes Hoe pas je dit toe in het dagelijkse leven
Geschiedenis Basisprincipes Hoe pas je dit toe in je praktijk
Basisprincipes Hoe pas je dit toe in je praktijk
Provide professional advice on meal plans, dietary topics, as well coach clients on longer term projects to help them lose weigth in a balanced and healthy manner. Knowing all the principles of macro and micro nutrients and how to incorporate them in healthy life styles Specialisation in children's dietary needs and those of athletes.
Global IT service management best practice framework : 5 elements of the ITIL service value system 6 activities with the ITIL service value chain
How to deal with growing teams? What to do hen your company is undergoing major changes and/or restructuring. How to motivate your team in good and less good times?
Basic managerial skills learning Conflict management Diversity in Teams; how to deal with it? Making teams highly performant
How to subtitle, the general rules and practise. The PROs and CONTRAs of subtitling and/or dubbing.
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