For Quick Restaurants BeLux – IT Responsible o Software support: MaitreD Outlook 2010 Kluwer 2014 Visual Rapro Sap Cofico Kofax Extremis Episoft AutoCAD Kaspersky Server Administrator IBM Informix Safenet Blackshield Token Aventail VPN Client Ultra VNC Basware Citrix IP Client o IT Support Restaurants (network and hardware) o IT Support Head Office Wilrijk (network and hardware) o Account administrator (Active Directory) o Server administrator (Exchange 2010, Server 2003 and 2008)
For Mercedes-Benz – Helpdesk Agent (Back-up teamleader) o Software support: Vehicle Configuration Software (Visionplus) support o Itil based environment (Foundation Certified) o Troubleshoot of Mercedes-Benz applications o Account administrator: Active Directory: account creations/deletions, folder permissions, mailbox creations, assign grouppolicy o Creation of users for some applications following an appropriate process (RFS) BMC Remedy Ticketing tool o Link between customers and expert teams Spoc to T-Systems (network, mailserver problems) Spoc to InfoSys (Sap Cofico problems) Spoc to ITR Germany (3th line resolution) Spoc to ITM BeLux (2nd line resolution) o Taking Calls / Managing mails Spoc approx. 78% ticket closure within SLA o SPOC o Windows Operating System running on Intel Microprocessors. (Wintel IT Support) For Mercedes-Benz – Onsite technician o Dealer infrastructure migration: Own retail dealers who migrated
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